|Social Audit Ltd|
|P O Box 111 London NW1 8XG|
|Telephone/Fax 44 (0)171 586 7771|
|Mr Roy Alder, Head of Executive Support|
|Medicines Control Agency|
|Market Towers, 1 Nine Elms Lane|
|London SW8 5NQ||
20 January 2000
Dear Mr Alder,
Since writing to you on 26 October, I have had a response to thecomplaint we made to the Prescription Medicines Code of Practice Committee, about the advertisement for Detrusitol (tolterodine, P&U) we sent you. They have upheld the complaint. See documentation attached.
But I have had no response from you: just a couple of rather breezy stalling letters from Mrs Thyer. In her last letter she suggested I might get a reply from you by the end of this month. That represents a wait of three times longer than the target response time specified in the Code and, of course, "undue or unexplained delay is likely to attract criticism" (Code Guidance on Interpretation, para 64).
We have been here many times before. If you are not able to respond by the end of the month, please let me know if there is some good reason for the delay. Failing this, I would be sore tempted to try to refer the matter to the Ombudsman. Please bear in mind also that it would be very easy to deluge you with non-vexatious requests: I'll send you a sample tomorrow, to help concentrate the mind.
CLICK HERE TO VIEW NON-VEXATIOUS REQUEST (Re: Citalopram data sheet)
CLICK HERE TO READ ON (Re: complaint about advertising of Detrusitol [tolterodine])